Training Development

Do your agents leave a training class asking, “How does that apply to me”?  

Using our wide range of front line training programs, CSR Inc. customizes our practical, ready to use learning platforms to your specific business goals. Our interactive, facilitator-led or e-learning solutions are targeted to your front line call center team and those who support your front line. Your call center personnel can apply their new skills on the very next customer interaction. There is no guess work with how it applies to their job and your company.

With CSR Inc.'s modular approach to training, you can accommodate the daily demands of your contact center with practical, easy-to-apply methods that can be put to immediate use. We’ll keep your whole team motivated to improve and succeed. 

• Delivering Service Excellence for agents
• Monitoring & Coaching Workshop for supervisors and managers
• Transitional Sales for agents
• Coaching the Coach for directors and managers
• Coaching Support for supervisors
• Exceptional Sales Techniques for agents
• Retaining Customers/Selling the Value for agents
• Telephone Etiquette & Beyond for agents
• Delivering In-Home Service Excellence for field technicians and installers
• Managing In-Home Service Excellence for technical and installer managers

An investment in front line training is an investment in your company’s growth and success.
Call CSR Inc. today at 610-989-9580 for details on facilitated or e-learning workshops.