About Customer Service Review Inc.

CSR Inc. provides your organization with 25 years of best practices for call center employee development based on the principles of the Employee Development cycle.  Starting with your performance criteria, this four part model ensures that all components of the cycle are aligned with your goals and requirements.    

  • This four-part cycle views employee development as an ongoing process.
  • Success depends on the implementation of all four parts. Leave one element
    of the training cycle out, and the process breaks down.  

CSR Inc.’s comprehensive programs improve your customers’ experience with your call center front line. Watch what increased customer satisfaction and loyalty can do for your bottom line! 

We’re not just a training organization or a quality monitoring firm. We are a complete quality monitoring, training, coaching, tracking, analyzing and results-oriented partner.