EXCEPTIONAL SALES TECHNIQUES 

Successful agents are the foundation of your company’s long-term success. They need to be exceptional at communicating product benefits and value to your customers. Our one-day sales workshop turns reactive order takers into skilled sales makers.

Workshop Overview

Our workshop prepares your front line employees to effectively sell the many products your company offers.

THE WORKSHOP:

  • Incorporates optional e-learning pre-class work to assess product knowledge
  • Lays the foundation for needs-based selling principles specific to your product offerings
  • Develops sales training themes customized for your business
  • Provides transitional selling techniques to turn every call into a sales opportunity
  • Strengthens skills on how to target customer needs with appropriate products
  • Prepares front line employees to effectively present the value of your products and services
    so as to promote their long-term retention
  • Equips front line employees with successful techniques to overcome objections

RESULTS

At the end of this customized call center sales training seminar, your agents will possess the know-how to sell the value of your products. They will recognize appropriate opportunities to up-sell customers on every call. The process turns already successful agents into a winning sales team prepared to meet the challenging goals of your expanding business.

Your company will see:

  • Increase in sales due to higher closing rates and product sell-in
  • Longer-term customers through promotion of product value
  • Greater revenue from up-selling products

FORMAT

A CSR Inc. Trainer can facilitate this workshop, or we can train your Trainers to deliver the course. Leader's Guide packages are available.

 

Pricing may vary. Proposals available upon request.