Customer service isn’t what it used to be, but I don’t mean that in a negative sense. In fact – by nearly every measure – companies are working harder than ever, from training through resolution, to resolve customer issues quickly and to provide a positive customer experience.
The practice of transitional selling, – which I’ve written about previously in the context of call centers – is widely-employed across virtually every industry.
Sales & Service training for technicians help build your Company’s image & bottom-line.
In the Telecom and Cable industries, installers and service technicians are generally the only face of your Company the customer will ever see. Whether they are installing a cable box or troubleshooting a line problem, they are the face your customer will put to your brand.