CSR Inc. - Driving Improvement in Call Center Performance
CSR Inc. improves your company’s front line performance with proven programs
that enhance your customers’ experience
Are your call center agents:
Creating memorable experiences for all OF your customers?
Offering your customers viable resolutions?
Exploring every sales and retention opportunity in all customer contact channels?
We motivate your agents to provide your customers with a satisfying and stress-free experience while taking advantage of every sales and retention opportunity.
Improve Your Call Center’s Front Line Performance
Customer Service Review, Inc. (CSR Inc.) focuses on transforming every customer experience into impactful customer interactions. To improve your company’s front line performance, CSR Inc. delivers practical solutions specific to your business goals.
Our Call Center Training & Quality Methodologies include:
- Quality Monitoring and Evaluation Programs for calls, chats and emails
- Sales and Retention Performance Measurement – incentive programs and Point of Contact (POC) coaching
- Phone, Field and Front Line Supervisor/Manager Training Workshops
- Training Programs – Custom Development, eLearning and Facilitator Lead
- Mystery Calling, Coaching Calls, and Mystery Shopping
- Performance Benchmarks
- Customer Satisfaction Surveys
We ensure all Quality Monitoring, Performance Improvement and training programs are:
- Customized to your business
- Accurate and specific measurements of your agents and supervisors
- Results that align with your company’s business and financial goals
Gartner Research, “89% of companies surveyed plan to compete primarily on the basis of the customer experience by 2016“.
Increase Your Bottom Line