 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
|
CSR Inc. succeeds because its founders – two cable industry executives – understand the importance of exceptional customer experiences. Driven to empower front line personnel with the training and skills necessary to exceed customers’ expectations, CSR Inc. built its market share servicing the cable industry and has transformed best practices into programs and services for multiple industries where superior customer service counts. ELIZABETH D. FRENCH President and Chief Executive Officer lfrench@csr-net.com Liz applies more than 30 years of executive experience in leading CSR Inc. Her focus is on the company’s strategic direction, operational success, and results for every client. Prior to joining CSR in 1992, Liz held leadership positions in sales and service at HBO and Time Warner Cable (ATC). She has also served on the local and national boards of Women in Cable and Telecommunications (WICT) and as a member of the Cable & Telecommunications Association for Marketing (CTAM) for over 25 years. JANET L. DEARMOND Vice President of Quality, Training and Development jdearmond@csr-net.com After a brief industry-changing hiatus, Janet returned in 2007 to the company she founded 19 years ago to lead CSR Inc.’s quality management, performance assessment and training development programs. Janet’s 30-year career in customer service, marketing, sales, operations and management gives her a seasoned perspective that defines CSR Inc.’s customer service and sales strategies. Prior to CSR Inc., Janet held management positions at Comcast and Harte Hanks Communications. SHERRY LUCE Director of Operations sluce@csr-net.com On the CSR Inc. leadership team for eight years, Sherry manages day-to-day operations. She leads the team of callers and evaluators who work with clients, and oversees the logistics of the entire client-project process. Prior to joining CSR Inc., Sherry spent 13 years in call center management for customer service and collections in the telecommunications industry. Caller and EvaluatOR Team CSR Inc. recruits talented professionals with customer service and sales experience to evaluate your organization’s performance. Based on your requirements, we assemble a team and thoroughly train them on your program’s goals and performance standards. This in-depth training produces a team of callers and evaluators who think, listen and provide feedback which drives effective changes in your front line performance. They work virtually and are able simulate actual customers’ true environments. Our callers and evaluators are a critical component to your success in creating exceptional customer experiences with your front line personnel. |
|
