Exceptional Sales Techniques

Successful Customer Service Representatives are the foundation of your company’s long-term success. They need to be exceptional at communicating product benefits and value to your customers. Our one-day sales workshop turns reactive order takers into skilled sales makers.

Workshop Overview
Our workshop prepares your front-line employees to effectively sell the many products your company offers.

The Workshop:

• Incorporates pre-class work to assess product knowledge.
• Lays the foundation for needs-based selling principles specific to your product offerings.
• Develops sales training themes customized for your business
• Provides transitional selling techniques to turn every call into a sales opportunity.
• Strengthens skills on how to target customer needs with appropriate products.
• Prepares front-line employees to effectively present the value of your products and services so as to promote their long-term retention.
• Equips front-line employees with successful techniques to overcome objections.
• Includes an optional section on out-bound calls.

Results
At the end of this customized call center sales training seminar, your call center representatives will possess the know-how to sell the value of your products. They will recognize appropriate opportunities to up-sell customers on every call. The process turns already successful Customer Service Representatives into a winning sales team prepared to meet the challenging goals of your expanding business.

Your company will see:

• Increase in sales due to higher closing rates and product sell-in
• Longer-term customers through promotion of product value
• Greater revenue from up-selling products

Format
A CSR Inc. Trainer can facilitate this workshop, or we can train your Trainers to deliver the course. Leader's Guide packages are available.

Pricing may vary. Proposals available upon request

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