Actual Call Monitoring Using a remote call capturing process, CSR Inc will digitally record actual customer transactions, evaluate them in accordance with your Performance Standards, and deliver calls, evaluations, and reports via our password protected website. Our web-based application gives you easy access and the flexibility to listen to your reps and customers from any computer with Internet access, and playback calls for coaching sessions. “Listening to customers must become everyone’s business. With competitors moving ever faster, the race will go to those who listen (and respond) most intently.” Tom Peters, Thriving on Chaos