Delivering In-Home Service Excellence - Sales & Service Training for Technicians

Are your installers and service technicians delivering the in-home service you expect? Can they contribute more to your company image and bottom line? If you are looking for more from your service team, we can help.

Workshop Overview
This six-hour program is modular in design and is delivered through Trainer facilitation, a videotape, a workbook, and role-playing exercises. Customer care skills, which can make a big difference in a customer's perception of your organization, are explained in a logical step-by-step process.

The Workshop:

• Equips both new hires and front-line veterans to deliver outstanding service.
• Strengthens communication techniques for handling in-home visits with confidence.
• Provides detailed quality assurance program steps focusing on in-home etiquette and sales skills
• Demonstrates in a practical, easy-to-understand way how to adopt and continually utilize successful customer service and sales skills.
• Incorporates practice opportunities so employees can put the skills they learn to immediate use.

Results
Upon completion of the course, participants will have a clear understanding of how to use professional customer service and sales skills during every in-home visit.

You will attain:

• An improved professional image of your company
• Greater customer satisfaction
• Higher sales
• More loyal customers

Format
A CSR Inc. Trainer can facilitate this training, or we can train your Trainers to deliver the course. Leader's Guide packages are available.

Pricing may vary. Proposals available upon request

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