Customer Service Review, Inc. (CSR Inc.) specializes in providing customized call center performance improvement programs. We are a leading provider of Quality Assurance, Sales and Retention Performance Measurement Programs, and Training Workshops. Our programs are rooted in monitoring, evaluating and coaching of live and mystery call customer interactions with an unbiased measurement of how your agents perform. We provide developmental, incentive and training programs for front-line employees and those who support them. Our areas of expertise are:

• Quality Assurance Consulting
• Sales and Retention Performance Measurement
• Mystery Calling
• Remote Call Monitoring for Quality Assurance
• Customized Call Center Training Workshops

Our consulting services enable your call center to understand and improve the quality of their customer service, sales and retention skills; establish agent performance standards and measure performance outcomes.