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| Who are we? Customer Service Review, Inc. is a leading Quality Assurance and Performance Measurement consulting firm specializing in the development and improvement of customer service, sales and retention skills of front line call center personnel. Our primary training initiatives include facilitating interactive workshops to all levels within your call center organization. Our team of consultants assist our clients in identifying best practices, and design and implement programs that improve their customer’s experience. CSR Inc. offers clients an on demand reporting platform that provides management with real time reports and feedback. Fully web-enabled, our cutting edge reporting provides on-demand access to results that allow you to quickly gauge your representatives’ knowledge and skills and react accordingly. By accessing our secure website, your management team has the opportunity to review results at their convenience – from the office, from the road, from home – anywhere they have internet access. Our custom platform provides your in-house supervisors with direct access to digitally recorded calls, in-depth evaluations, and trending reports – all at the click of a button. We supply everything you need for timely and productive coaching sessions and goal setting with vision. CSR Inc. can develop successful customer service representatives with these programs:
Customer Service Review Inc. provides:
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