CSR Inc. - Driving Improvement in Call Center Performance

CSR Inc. improves your company’s front line performance with proven programs
that enhance your customers’ experience



Are your call center agents:

  • Creating memorable experiences for all OF your customers?

  • Offering your customers viable resolutions?

  • Exploring every sales and retention opportunity in all customer contact channels?  

We motivate your agents to provide your customers with a satisfying and stress-free experience while taking advantage of every sales and retention opportunity.

Improve Your Call Center’s Front Line Performance

Customer Service Review, Inc. (CSR Inc.) focuses on transforming every customer experience into impactful customer interactions. To improve your company’s front line performance, CSR Inc. delivers practical solutions specific to your business goals. 

Our Call Center Training & Quality Methodologies include: 

We ensure all Quality Monitoring, Performance Improvement and training programs  are:

  • Customized to your business
  • Accurate and specific measurements of your agents and supervisors
  • Results that align with your company’s business and financial goals 

Gartner Research, “89% of companies surveyed plan to compete primarily on the basis of the customer experience by 2016“.

 


Increase Your Bottom Line

As industry leaders with decades of insight, CSR Inc. helps your front-line improve your bottom line.

Call us now at 610-989-9850.