For two decades, Customer Service Review,
Inc. has provided leadership and insight in making impactful customer experiences an operational reality. Clients receive the content, tools, coaching and training necessary to help front line employees deliver exceptional customer experiences and drive growth.
To improve your company’s front line performance, CSR Inc. builds practical solutions specific to your needs based on our wide variety of customer service, sales and retention programs and services.
- Quality Monitoring and Evaluation Programs
- Sales and Retention Performance Measurement
- Point of Contact Coaching
- Phone, Field and Front Line Manager Training Workshops
- Training Customization and Development
- Mystery Calls/Coaching Calls
- Performance Benchmarks
- Customer Satisfaction Surveys
All of our programs and services are designed to help you measure and consistently deliver superior front line results that align with your company’s specific business and financial goals. As industry leaders with decades of insight, the CSR Inc. staff helps your front line improve your bottom line.